Our insurance and billing department will assist you with your insurance claims and billing problems. We ask that you bring your present insurance card and a picture ID for verification.
Copayments are DUE AND PAYABLE at the TIME OF SERVICE. Please do not ask to be billed. All copay/co-insurances not paid the day of service may have a $10 processing fee added to your account.
If you don’t have your co-pay with you at the time of your appointment, you may be rescheduled to another date when you are able to provide payment.
All patients are required by their insurance carrier to have their co-pay and/or co-insurance at the time of service. Lowcountry Orthopaedics will be in violation of our contract with your carrier if we do not collect your co-pay and/or co-insurance at the time of service. We will make every effort to work with you regarding any past due balance issues.
If you do not participate with an insurance company, the billing department will assist you in setting up pre payment plans. Self pay patients are offered a 35% discount due and payable at the time of service.
While we will be able to assist you with many of these questions, the final responsibility for payment lies with you.
We participate with most insurance plans; however, it is your responsibility to call your insurance carrier to determine whether or not we participate with your particular plan. We recommend patients to read their policy book or call their insurance company to learn about benefits and coverage of their policy.
Lowcountry Orthopaedics is considered a SPECIALTY practice. Many insurances will not pay for specialty practice charges unless a referral is given from the primary care physician. If your plan requires a referral from your Primary Care Physician for Specialist office visits, YOU are responsible for obtaining this referral so that our doctors can see you.
Managed care requirements make it necessary for patients who do not have their referral at the time of appointment to either reschedule their appointment or make payment at the time of service.